Terms of Service

We are Firewood Digital ("we," "our," or "us"). We want you to have the best possible experience using our website, games (including those hosted on Steam), and applications (collectively, "Services"). These Terms of Service ("Terms") explain your rights and responsibilities when using our Services. By accessing or using our Services, you agree to these Terms. If you have any concerns, please reach out—we’re here to help.

1. Account Registration and Use

1.1 Eligibility

• You must be at least 13 years old to use our Services. If you are under 18, you must have permission from a parent or legal guardian.

• You agree to provide accurate and complete information when creating an account.

1.2 Account Security

• You are responsible for maintaining the security of your account and password.

• You must notify us immediately of any unauthorized access to your account.

• We are not responsible for losses due to unauthorized access.

2. Use of Services

2.1 Permitted Use

• Our Services are here for your enjoyment, and we encourage positive and fair play.

• You must comply with all applicable laws and regulations.

2.2 Prohibited Activities

You agree not to:

• Reverse engineer, modify, or tamper with our Services.

• Use cheats, exploits, automation software, bots, hacks, or unauthorised third-party software.

• Harass, threaten, or harm other users.

• Upload content that is offensive, harmful, or generated by AI.

• Attempt to gain unauthorised access to our systems.

3. Content and Ownership

3.1 Our Content

• All Services, including games, software, artwork, logos, and trademarks, remain the property of Firewood Digital or its licensors.

• You may not copy, distribute, or modify our content without our permission.

3.2 User-Generated Content

• You retain ownership of any content you create but grant us a worldwide, royalty-free license to use, modify, and distribute it within our Services.

• Content must not be generated by AI, infringe on others' rights, or be harmful, offensive, or misleading.

4. Purchases and Refunds

4.1 Digital Game Purchases

• Game purchases made through Steam or other platforms are subject to their respective refund policies.

• We want you to enjoy our games, so please review platform-specific terms before purchasing.

4.2 Merchandise and Other Digital Purchases

• If you purchase merchandise or digital goods directly from us, you have 30 days from the date of purchase to request a refund.

• Items must be returned in their original condition to qualify for a refund.

4.3 Subscription Services

• We do not offer subscriptions directly on our website, but we do on third-party platforms. Please refer to their terms of service for subscription-related policies.

5. Termination

• We may suspend or terminate your access to our Services if you violate these Terms.

• You may stop using our Services at any time.

• Termination does not affect any accrued rights or obligations.

6. Disclaimer and Limitation of Liability

6.1 No Warranties

• Our Services are provided "as is" without warranties of any kind.

• We aim to provide a smooth experience but cannot guarantee error-free or uninterrupted service.

6.2 Limitation of Liability

• We are not liable for indirect, incidental, or consequential damages.

• Our total liability will not exceed the amount you paid for our Services in the last 12 months.

7. Privacy and Data Use

• Our Privacy Policy explains how we collect and use your data.

• We do not use your personal data to train AI models.

8. Changes to These Terms

• We may update these Terms at any time. We will notify users of significant changes.

• Continued use of our Services after changes indicates acceptance of the new Terms.

9. Governing Law and Disputes

• These Terms are governed by the laws of the United Kingdom.

• Disputes shall be resolved in UK courts unless otherwise required by law.

10. Contact Us

If you have questions about these Terms, contact us at:

Firewood Digital
Company Number: SC829051
Email: legal@firewooddigital.com
Address: TBC