Privacy Policy

Last update: 07/01/2025

Firewood Digital ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, use our applications, or play our games. As we are based in the United Kingdom, we comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant privacy laws.

1. Information We Collect

We may collect and process the following types of personal data:

1.1 Information You Provide

  • Account details (e.g., name, email address, username)

  • Payment details (processed securely by third-party payment processors)

  • Customer support requests

  • User-generated content (e.g., forum posts, feedback, reviews)

1.2 Automatically Collected Information

  • IP address, device information, and operating system

  • Usage data (e.g., pages visited, time spent, interactions with our services)

  • Game telemetry and analytics (e.g., gameplay statistics, crash reports)

1.3 Third-Party Data Sources

  • Platform providers (e.g., Steam, App Store, Google Play)

  • Social media services (if linked to your account)

2. How We Use Your Data

We use your personal data for the following purposes:

  • To provide and improve our website, games, and applications

  • To process transactions and manage accounts

  • To offer customer support and respond to inquiries

  • To personalize your experience and recommend content

  • To ensure security, prevent fraud, and enforce our terms

  • To comply with legal obligations

We rely on the following legal bases for processing your data:

  • Contractual Necessity: When data is needed to provide a service

  • Legitimate Interests: When we have a valid business reason

  • Consent: When you explicitly agree (e.g., marketing emails)

  • Legal Obligation: When required by law

We will never use your personal data to train artificial intelligence (AI) models or for any automated decision-making processes that could significantly affect you and your data.

3. Data Sharing and Disclosure

We do not sell your personal data. However, we may share your information with:

  • Service Providers: Third parties that assist in hosting, analytics, payments, and customer support

  • Legal Authorities: Only when required by law

  • Business Transfers: If our company is merged, sold, or reorganise

Some of our partners (e.g., Value, Squarespace, Google Analytics) may process your data under their own privacy policies. We encourage you to review them.

4. Data Storage and Security

We take reasonable steps to secure your data using encryption, access controls, and other safeguards. However, no system is completely secure, and we cannot guarantee absolute protection.

Your data is stored within the UK and the European Economic Area (EEA). If data is transferred outside these regions, we ensure adequate protection through legally recognized safeguards.

5. Your Rights Under UK Law

You have the following rights regarding your personal data:

  • Access: Request a copy of your data

  • Correction: Request corrections to inaccurate information

  • Erasure: Request deletion of your data

  • Restriction: Limit how we process your data

  • Objection: Object to processing based on legitimate interests

  • Data Portability: Request transfer of your data to another provider

  • Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at legal@firewooddigital.com. We may require identity verification.

6. Cookies and Tracking Technologies

We use cookies and similar technologies for analytics, functionality, and advertising. You can manage your cookie preferences via your browser settings or our cookie banner.

7. Children’s Privacy

Our services are not intended for children under 13. If we discover that we have collected personal data from a child without parental consent, we will take appropriate steps to delete it.

8. Changes to This Privacy Policy

We may update this policy from time to time. Significant changes will be notified via our website or other appropriate means. Your continued use of our services indicates acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Firewood Digital
Company Number: SC829051
Email: legal@firewooddigital.com
Address: TBC